Dopravné podmienky
Last updated: November 3, 2026
Orders placed on sloown.com are sold by Wall Agency (trade name Sloown) and shipped from the warehouses of our logistics partners.
1. Delivery area
We deliver to mainland France (including Corsica) and internationally: throughout the European Union and to the other countries offered at checkout. We do not deliver to the French overseas departments and regions or to PO boxes.
2. Shipping costs
Shipping is free on orders from €50 (amount after discounts), in France and internationally. Below €50, shipping is either free or €4.90, depending on the offer shown on the site when you order; any shipping fee is shown in the cart and at checkout, before you confirm. Prices are shown in euros, including all taxes. For deliveries outside the European Union, customs duties or import taxes may be charged by the destination country; these are payable by the recipient.
3. Delivery times
Delivery times are the same in France and internationally.
- Processing: your order is shipped the day after it is placed, weekends included.
- Transit: 5 to 6 calendar days after shipment.
The estimated delivery date is shown on the product page and in the confirmation email. In accordance with Article L.216-1 of the French Consumer Code, we deliver no later than 30 days after the order, unless a different date has been agreed with you.
4. Order tracking
As soon as your order ships, you will receive an email with your tracking number. Tracking information may take 24 to 48 hours to appear.
5. Delay, lost or damaged parcel
- Delay: if delivery goes beyond the announced date, write to us at support@sloown.com: we will open an investigation with the carrier. If the parcel is not delivered within the agreed time, you may, after asking us to deliver within a reasonable additional period and that request remaining unsuccessful, terminate the sale and be refunded within 14 days (Articles L.216-6 and L.216-7 of the French Consumer Code).
- Lost parcel: if the carrier confirms the loss, we will reship your order free of charge or refund you, your choice.
- Damaged parcel or product: send us a photo of the parcel and the product: we will replace or refund the product.
Shipping is carried out under our responsibility: the risk of loss or damage passes to you only when you (or the person you have designated) take possession of the parcel (Article L.216-4 of the French Consumer Code).
6. Address change
You can correct your shipping address by writing to us as long as the order has not been shipped.
7. Contact
Email: support@sloown.com — reply within 1 business day.