Refund policy
Last updated: October 28, 2026
At a glance
| Situation | What you can do | Return shipping costs |
|---|---|---|
| You change your mind (unopened product) | Return it to us within 30 days of receipt, without giving any reason, and get a refund | Paid by you |
| Product opened, unsealed, worn or used | No return and no refund (cosmetic or intimate product, for reasons of hygiene) | — |
| Damaged, defective or wrong product | Replacement or refund (legal guarantee of conformity, 2 years) | Paid by us |
| Lost parcel | Free reshipment or refund, your choice | — |
1. Returns within 30 days (unopened products)
You have 30 days from receipt of your order to return an unopened product to us and get a refund, without having to give any reason. This period goes beyond the 14-day statutory right of withdrawal (Articles L.221-18 et seq. of the French Consumer Code), which it includes.
Opened products: our products are cosmetics and intimate products. For reasons of hygiene and health protection, an opened product whose seal (protective film, inner seal, security label or hygienic packaging) has been removed, or which has been worn or used, can be neither returned nor refunded (Article L.221-28, 5° of the French Consumer Code). Only unopened products, in their original packaging, can be returned.
2. How to return a product to us
- The easiest way: click Withdraw from contract here (link at the bottom of every page). Enter your name, order number and email, then click “Confirm withdrawal.” You will receive an acknowledgment of receipt by email.
- You can also write to us at support@sloown.com or send us the model form below.
- Then return the unopened products, within 14 days of your request, to: Wall Agency — Sloown (return address provided by email). We recommend using a tracked shipping method and keeping proof of postage.
3. Refund
We refund the price of the products no later than 14 days after your withdrawal request, using the payment method used for the order. We may wait until we have received the products, or proof that they have been shipped, before issuing the refund. Return shipping costs remain your responsibility. If you return only part of an order that benefited from a bundle offer, the refund corresponds to the price actually paid for the returned products.
4. Damaged, defective or non-conforming product
Write to us at support@sloown.com with your order number and a photo of the product. Under the legal guarantee of conformity (2 years from delivery), we will replace the product or, if that is not possible, refund it. The costs are paid by us. You are also covered by the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code). Full details are set out in Article 9 of our Terms of Sale.
5. Exchanges
We do not offer direct exchanges: return the unopened product within 30 days, then place a new order.
6. Model withdrawal form
(Please complete and return this form only if you wish to withdraw from the contract.)
To Wall Agency — Sloown — support@sloown.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
7. Contact
Email: support@sloown.com — reply within 1 business day.